Blog | Marie Matteson, MS

Notes on stress, healthcare systems, medical billing, and what is really going on underneath the problem.

Written by Marie Matteson, MS

Office Ally: Facility Still on the Claim Form After You Removed It

Marie T Matteson MS

Published on: 22/10/2026

The facility field reads empty but the facility keeps printing on the claim form. Here are the two places to clear it in Office Ally and the Update click that breaks the ghosted link.

Office Allymedical billingclaim rejectionsNPIPractice Materevenue cycle

Why Is Nothing Showing as Patient Responsibility in Office Ally?

Marie T Matteson MS

Published on: 24/09/2026

The insurance check posts, the write off posts, and the balance never gets billed. Here is how to post payments in Office Ally Practice Mate and set patient responsibility yourself.

Office Allymedical billingPractice Matepayment postingpatient responsibilityrevenue cycle

Why Is My Office Ally AR Report Full of Credits Over 90 Days?

Marie T Matteson MS

Published on: 27/08/2026

Your Office Ally AR report shows a large balance over ninety days and the visits are carrying credits. That is an autopost posting error, not a collections problem. Here is how to read it and post it correctly.

Office Allymedical billingaccounts receivableautopostpatient responsibilityrevenue cycle